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Nightowl security time timestamp11/21/2023 If you do not receive your package and the tracking information says it has been delivered, please contact us at and provide us with your full name, complete shipping and billing address, order number, the product you ordered, contact phone number and best time to reach you. Night Owl Security Product’s goal is to provide you with an efficient, hassle free delivery process. Under rare circumstances packages can take longer than the average delivery time. Otherwise, you will have to wait to receive your package and go through the Returns (RMA) process found on our website. We cannot guarantee that the order will be cancelled but if we are still able to cancel your order Night Owl Security Products will do its best. If you were notified that your product is Out-of Stock and you need to change or cancel your order, please email us at as soon as possible. In most cases your package is prepared for shipment immediately and cannot be changed or cancelled. ![]() Processing time is based on product availability and time of year. Our shipping is calculated based on the time the order leaves the warehouse, not from the time the order was placed. Expedited shipping services are currently not available. Average delivery time is within 7 business days from ship date. Shipping Transit Time:Īll of our orders are shipped via UPS Ground Services. You will also receive an e-mail notification once your order ships. Your credit card will not be charged until the product ships. These products may be out of stock for up to 10 weeks. ![]() Prior to check out you will be notified if your product is out of stock. You will receive a “Shipping Confirmation” e-mail when this order ships, at this time your credit card will be charged. These products will ship within 3 business days and you can expect your product to be delivered within 7 business days from ship date. Order Shipment Notification and Timing: In-Stock Items: Due to the time-sensitive and promotional nature of these events, we are unable to offer price protection or retroactive discounts or refunds for previous purchases in the event of a price reduction or promotional offering. We occasionally run promotion prices as incentives or limited time opportunities for qualifying purchases made during the promotional time period. All prices are subject to change without notification. We will make our best efforts to inform you as soon as possible if the goods you have ordered are not available or if shipment may be delayed. Pricing and Availability:Īll items are subject to availability. The coupon code is for one time use and is valid for a limited time only. Not valid with any other offer or discount. Click the “ help” button at the bottom right of the page.The coupon code is only valid for purchases made from and cannot be applied to Factory Reconditioned or Sale items.Once you have updated your firmware, follow these three easy steps every time you contact Technical Support: Once on the support page for your series / model you will find the most recent firmware and upgrade instructions. However, if you would rather do it manually, just go to the Night Owl Technical Support Homepage and type your series / model number into the search bar. The easiest and fastest way to update your firmware is to connect your Night Owl device to the internet and follow the on-screen prompts in the Startup Wizard. Frequently, our customers have issues with their Night Owl products because they have not installed the latest firmware. Visit the How To Videos page or the Night Owl Protect Helpful Videos Pageīefore clicking the chat button, please make sure you have updated the firmware on your device. Instructional videos for our most popular products. If you still need help, please click the chat button at the bottom right of the page. However, you can easily reset your App or DVR / NVR password yourself. Enter your series / model number into the search bar for help articles and how-to videos for your specific device.įor your privacy and security, our Technical Support team cannot provide you with a new password.Find your series / model number on your device support sticker.Support is always available on our technical support website at where you will find an extensive knowledgebase containing all the apps, tutorials and how to videos you need. Everything you need is right here with self help tools.
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